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Personal Information
Privacy:
Bronze Creative
does NOT in any way, share any email information with any third party.
We value our clients and their personal information and do not wish to tarnish the reputation for quality and
trust, which we have taken care to build.
All credit card information is
deleted exactly one month after purchase to ensure the integrity of your
credit card and Bronze Creative.
Shipping Policies:
All
sculptures will be shipped out within 24 hours of the order if ordered before
11AM EST Monday through Friday. Bronze Creative uses UPS Ground to ship products
weighing up to 150 pounds. For items over 150 pounds, we use freight
ground service, ABF Shipping. If you require a lift gate there will be an extra $93
charge.
UPS standard ground shipping takes 2-7 days for delivery. We offer 2 day and 3
day air service from UPS. UPS does not deliver on Saturday unless
specified in the “Special Instructions for Shipping" box during checkout.
$12.50 will be manually added to your order for Saturday deliveries.
If your order
requires any special needs please make your request in the “Special
Instructions for Shipping" box within the shipping instructions section of checkout.
Someone will contact you to accommodate your request.
Packing Sculptures:
Bronze Creative packs each sculpture with care, and ships each package
with
full insurance. We also provide you with a
UPS or ABF tracking
number to track your shipment's journey to your home.
We
take utmost care in shipping and packing each sculpture. It is so
important to us that each sculpture arrives whole and undamaged.
We use double-thick, corrugated cardboard boxes for all UPS deliveries.
For all freight deliveries, a wooden box is built to fit that individual
sculptures' dimensions. Each piece is packed in one layer of packing
material then wrapped with extra thick bubble wrap. Then the sculpture
is packed with a layer of packing material with at least four inches thick
between your bubble wrapped sculpture and the corrugated box or wood crate.
Handling
and packaging are included in the shipping price for
both UPS and Freight delivery charges.
If you would like to pick up your order
at our Greenwich, Connecticut location select the
Pick Up option in the drop down menu in the shipping
section of the checkout. Bronze
Creative is located in the heart of Greenwich on 46 Milbank Avenue,
Greenwich, CT 06830. Bronze
Creative will contact you after you have purchased your item to arrange a
pick up time and date.
All customers requiring freight ground shipment will be contacted prior to
shipping.
International Customers: If you are
an international customer you may proceed through our regular checkout,
however, please be advised that the shipping charges will not be included.
The exact costs for international shipments
will be sent to you via e-mail.
As a convenience to our
international clients we charge you exactly what TNT shipping, the US Postal Service or
FedEx charges Bronze Creative plus $10 for packing materials.
We ship all international
packages with documentation from the archeology department of the government
of either India, Bangladesh or Thailand that proves the statue was crafted in
Asia. Many countries do NOT
charge import taxes from Handicrafts originating in India, Bangladesh or
Thailand. The official documents prove that the piece was created in
Asia thus you will not be charged extra duties.
The customer is responsible for whatever
duties apply to the statue.
Bronze Creative uses UPS
ground to ship to Canada. Canadian customers please go through
regular online checkout. As noted above you will not be charged a duty
for importing our sculptures by your government.
Custom Orders:
Bronze Creative
requires an deposit of 50% for all custom orders and preorders.
There is a
6% sales tax for all residents of Connecticut.
Return
Policies:
Bronze Creative will accept returns on any purchases within 30 days for
money
back, exchange or credit.
The shipping charges are not refunded on returns. A 3% service charge is
applied to returns. The
sculpture
must be sent back fully insured and postage paid to
Bronze Creative,
46 Milbank Ave. Greenwich, Ct 06830. Please
contact us at 1 866-LOTUS-12 before returning the item.
Return delivery fees must be pre-paid and any additional delivery fees
incurred at time of original delivery are non-refundable.
If a
sculpture has been damaged in shipping please notify Bronze Creative within 48
hours so that the proper insurance measures can be taken. Be sure to
keep all of the packaging materials which will be needed for inspection by the
shipping company. Again, we take utmost care to make sure that any damage
does not happen in the first place.
At Bronze Creative we believe in 100% customer satisfaction and we will work
to achieve this goal.
If you
would like further information, you may contact us at 1(866) LOTUS-12 or (203)
629-0902.
Payment:
Bronze Creative accepts Visa ,
MasterCard
and Discover credit
cards.
Money
orders and cashiers checks are also accepted. Please make
money orders and cashiers checks payable to Bronze Creative.
No personal
checks please.
To make ordering easier we accept
Yahoo Wallet
and Paypal
.
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