Personal Information Privacy:
Bronze Creative does NOT in any way, share any email information with any third party. We value our clients and their personal information and do not wish to tarnish the reputation for quality and trust, which we have taken care to build. All credit card information is deleted exactly one month after purchase to ensure the integrity of your credit card and Bronze Creative.
All sculptures will be shipped out within 24 hours of the order if ordered before 11AM EST Monday through Friday. Bronze Creative uses UPS Ground to ship statues weighing up to 150 pounds after packing. For items over 150 pounds, we use freight ground service; UPS Freight or ABF Shipping. If you require a lift gate there will be an extra charge.
UPS standard ground shipping takes 1-5 business days for delivery. We offer Next Day Air, 2 day and 3 day Air service from UPS. UPS does not deliver on Saturday unless specified in the ôSpecial Instructions for Shipping" box during checkout. $12.50 will be manually added to your order for Saturday deliveries.
If your order requires any special needs please make your request in the ôSpecial Instructions for Shipping" box within the shipping instructions section of checkout. Someone will contact you to accommodate your request.
Bronze Creative packs each sculpture with care, and ships each package with full insurance. We also provide you with a UPS or ABF tracking number to track your shipment's journey to your home.
We take utmost care in shipping and packing each sculpture. It is so important to us that each sculpture arrives in perfect condition. We use double-thick, corrugated cardboard boxes and a foam injection packing system for all UPS deliveries.
For all freight deliveries, a wooden box is built to fit that individual sculptures' dimensions and then either braced or sufficiently packed so that the piece cannot move within the box during shipping. Handling and packaging are included in the shipping price for both UPS and Freight delivery charges.
If you would like to pick up your order at our Greenwich, Connecticut location select the Pick Up option in the drop down menu in the shipping section of the checkout. Bronze Creative is located in the heart of Greenwich on 46 Milbank Avenue, Greenwich, CT 06830. Bronze Creative will contact you after you have purchased your item to arrange a pick up time and date.
All customers requiring freight ground shipment will be contacted prior to shipping.
If you are an international customer you may proceed through our regular checkout, however, please be advised that the shipping charges will not be included. The exact costs for international shipments will be sent to you via e-mail.
We charge the customer exactly what TNT shipping, the US Postal Service or FedEx charges Bronze Creative plus $10 for packing materials.
The customer is responsible for whatever duties apply to the statue.
Bronze Creative uses UPS Standard to Canada to ship to Canada. Canadian customers please go through regular online checkout.
Bronze Creative requires a deposit of 50% for all commissioned statues. During the lost wax process we take pictures of the piece and keep you up to date during the process. Once the piece is completed and ready for shipping in our store in the USA we ask for the remaining 50% balance.
We do accept layaway orders where the sculpture can be paid off on a monthly basis. Please contact us,
firstname.lastname@example.org about discussing terms that will allow you to purchase a beautiful sculpture for your home, altar or garden.
Bronze Creative will accept returns on any purchases within 30 days for money back, exchange or credit. The shipping charges are not refunded on returns. A 3% service charge is applied to returns. The sculpture must be sent back fully insured and postage paid to Bronze Creative, 46 Milbank Ave. Greenwich, Ct 06830. Please contact us at 1 866-LOTUS-12 before returning the item.
Return delivery fees must be pre-paid and any additional delivery fees incurred at time of original delivery are non-refundable.
If a sculpture has been damaged in shipping please notify Bronze Creative within 48 hours so that the proper insurance measures can be taken. Be sure to keep all of the packaging materials, which are needed for inspection by the shipping company. We take utmost care to make sure that any damage does not happen in the first place.
On any damaged statues we give a 100% refund on all charges including shipping. At Bronze Creative we believe in 100% customer satisfaction and we will work to achieve this goal. If you would like further information, you may contact us at 1(866) LOTUS-12 or (203) 629-0902.
Bronze Creative accepts Visa , MasterCard and Discover credit cards.
Money orders and cashiers checks are also accepted. Please make money orders and cashiers checks payable to Bronze Creative. We also accept personal checks.
To make ordering easier we accept Paypal .